CP32A Notice: What Happened to My Refund Check?

Content provided for general information. Talk to your advisor to confirm the details for your specific situation before taking action.

The IRS sends a CP32A Notice when your refund check expires without being cashed. It might have gotten lost in the mail, or you may have moved and forgotten to forward your mail.

You can view an example of this notice on the IRS website.

Does a CP32A Notice mean I owe taxes?

IRS Notice CP32A does not mean that you owe more or less taxes. This is not an audit of your tax return. You simply didn’t cash the refund check the IRS sent.

Of course, if you weren’t expecting a refund, you should go to irs.gov and review your account. In addition, if you aren’t sure if a notice is real, call the number on the IRS website not on the notice.

Did I lose my refund?

You did not lose your right to receive your tax refund. The IRS just needs information to send you a replacement refund check. You may lose your refund if you don’t respond to the notice.

Why do I need to call the IRS?

You need to call the IRS to verify your identity and your current address. They’ll also remind you not to cash the original check if you find it.

The IRS has been even worse than normal about answering their phones since the pandemic began. They have a backlog of returns, letters, and notices from when they were closed. They are also still having staffing issues.

If calling doesn’t work, you can try scheduling an appointment with your local IRS office. You can also try mailing a letter to the return address at the top of your Notice CP32A. However, sending a letter is not their stated procedure. They might accept that information, or they might say it’s not allowed or doesn’t verify your identity.

If the IRS says your check went to the wrong address, don’t forget to update your address with the US Postal Service so you don’t miss any other important mail.

What if I requested direct deposit?

It’s possible that you didn’t fill out the form correctly or the IRS couldn’t verify your bank account.

If you never received your direct deposit and were expecting a refund, the IRS may have decided to send a refund check instead. At this point, you’ll need to call the IRS for a replacement check to get your refund.


If you got a Notice CP32A, you either never cashed your refund check or it may have gotten lost in the mail. Contact the IRS to get a replacement check.

13 thoughts on “CP32A Notice: Call the IRS to Request Your Refund Check”

  1. wait times are awfull! I’ve tried calling 3 times and was on hold for over two hours and then finally was hung up on

  2. I got in touch 2 times fit all my ubdi and put on hold while she was getting it sent out to me and got disconnected. Now idk can’t reach anyone that does t transfer me to someone’s line saying sue to high call volume I this area of hep they can’t assist me now call again later. But later never works either.. how can I reach someone to get my 1200 stimulus check owef to me it’s a replacement check. ? Plz help maybe email I could get to reach someone?

  3. i received a letter fro irs about notice cp32a i have been calling them for days to request a replacement check irs keeps hanging up on me i cannot get a replacement check because i cannot talk to any one about this

      • As awful as dealing with the IRS is right now, they’re not trying to scam people out of refunds. You can also contact your Congressman if trying the above options doesn’t work.

  4. I am writing in answer to CP32A notice I received dated July 26 2021. I received my $24,000 check in 2020. At the time it was after my husband passed away in Feb 2020. I could not cash it because he could not sign it and bank would not cash it. I returned check along with a note explaining why I was returning it. I filed my taxes in March 2021, Included form asking for that and the $600.00 that I also did not receive. I am still waiting for my tax refund to be deposited in my bank account. Please advise or answer why I have not received it yet. [Personal Info Redacted].

    • This is not the IRS. You must use the mailing address or fax number on your IRS notice to respond. If you aren’t sure if the notice is valid, call the number on the IRS website (don’t trust the number on a notice you aren’t sure is valid).

    • Exactly
      – there is no one answering calls at IRS or Taxpayer Advocate

      Why not make simple IRS requests such as a reply to a CO32A notice an online task?


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