New York Tax Refund Help

Content provided for general information. Talk to your advisor to confirm the details for your specific situation before taking action.

The processing time for New York tax refunds can vary depending on several factors, such as the accuracy of your information, the type of return you filed, and the volume of returns the New York State Department of Taxation and Finance is processing at the time.

In general, New York tax refunds are issued within 30 days from the date the department receives your electronic return or 45 days for a paper return. However, it may take longer to process your refund if additional review is needed or if there are errors or omissions in your tax return.

You can check the status of your New York tax refund online using the “Where’s My Refund?” tool on the New York State Department of Taxation and Finance website or by calling their automated refund hotline at 518-457-5149.

New York Tax Refund Delays

There are several reasons why a New York tax refund may be delayed. Some common reasons for refund delays include:

  • Additional review: If the New York State Department of Taxation and Finance determines that your tax return needs additional review or audit, it may take longer to process your refund.
  • Incomplete or inaccurate information: If there are errors or omissions in your tax return, it can cause delays in processing your refund.
  • Identity verification: If there is a discrepancy or potential fraud associated with your tax return, the New York State Department of Taxation and Finance may need to verify your identity before issuing your refund.
  • Outstanding debt: If you owe back taxes, child support, or other government debts, the New York State Department of Taxation and Finance may apply your refund to those outstanding balances.
  • Filing an amended return: If you filed an amended tax return, it may take longer to process your refund.

Changes to Your New York Tax Refund

If you find that the New York State Department of Taxation and Finance has changed the amount of your tax refund, you should receive a notice explaining the reason for the change. The notice should include instructions on how to dispute the change if you disagree with it.

Remember that changes do not always mean you should have gotten a smaller refund. You may have forgotten to include information that supports a bigger refund. Sometimes, the New York State Department of Taxation and Finance just makes mistakes.

If you’re not sure whether the changes are correct, contact a tax professional for a second opinion.

Get Help with a New York Tax Refund

If you find that there is an issue with your refund, such as a delay or an error in the amount, you should contact the New York State Department of Taxation and Finance for assistance. You can reach their customer service line at the number provided above, or you can send an email to refund.inquiry@tax.ny.gov.

When contacting the department, be sure to have your Social Security number or tax ID number, your tax year, and your refund amount available to provide to the representative. They may also ask you for additional information or documentation to help resolve the issue.

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